Refund Policy

This Refund Policy applies to paid consultations booked with Reliable Digital Expert (“we”, “us”, “our”) through consultation.rdxindore.in. Please read it before making a payment.

1. Rescheduling

• You may reschedule your consultation once, free of charge, by informing us at least 24 hours before your booked slot.
• The new slot is subject to availability and should be taken within 30 days of the original date.
• Requests made less than 24 hours before the slot are accepted at our discretion.

2. Cancellation by you

• 24 hours or more before your slot: you are eligible for a full refund of the amount paid.
• Less than 24 hours before your slot: the booking is non-refundable, but you may ask to reschedule as described above.

3. Missed sessions

If you do not join the meeting within 15 minutes of the scheduled start time and have not informed us in advance, the session is treated as a no-show and is not eligible for a refund.

4. Completed consultations

Once a consultation has been delivered, the fee is non-refundable. The fee covers the time and professional advice provided during the session; as explained in our Terms & Conditions, we do not guarantee specific business results.

5. Cancellation or rescheduling by us

If we need to cancel or cannot attend your booked slot, we will offer you a new slot. If no alternative suits you, you will receive a full refund.

6. Technical problems

If a session cannot be completed because of a technical problem on our side, we will reschedule the remaining time at no extra cost. Problems with your own device or internet connection do not make a session eligible for a refund, but we will try to accommodate a reschedule where possible.

7. Duplicate or incorrect payments

If you are charged more than once for the same booking, or charged an incorrect amount, contact us with your payment details and the excess amount will be refunded in full.

8. How to request a refund

Email info@digitalmarketingindore.com or call +91-8962501325 with your name, the phone number or email used for the booking, your booking date and the reason for your request.

9. Refund processing

Approved refunds are made to the original payment method. We initiate them within 7 working days of approval; your bank or payment provider may take further time to credit the amount. Any charges deducted by the payment gateway that are not returned to us may be deducted from the refund.

10. Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your payment applies to your booking.

11. Contact us

Reliable Digital Expert
B-281, Veena Nagar, Sukhliya Road, Indore – 452010, Madhya Pradesh, India
Email: info@digitalmarketingindore.com
Phone: +91-8962501325